We are committed to ensuring that you are provided with adequate support following your purchase from Plasma-World. All support calls will be logged and you will be issued with a unique reference number when you make you first call.

All products purchased from Plasma-World will carry a manufacturers' warranty. The period of warranty will vary for different manufacturers. It is therefore advisable to check with us when placing your order. Extended warranty may be purchased when you place your order, so please ask for details.

In the event of a fault or malfunction in the equipment you have purchased, it may be necessary for the warranty repairs to be carried out by the manufacturer, and not, Plasma-World. A replacement will be at the discretion of the manufacturer if the item has to be bench repaired at the factory, or, beyond economical repair. We will assist you in every way possible to resolve any issue that may arise.

In the event that the equipment has gone faulty due to misuse or damaged on your part, all repairs will be chargeable to you, including carriage charges and VAT.